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Website Hosting – Terms of Service

Effective date: 14/03/2026
This version replaces the previous version dated 04/08/2025.
Legal Contact: [email protected]
Registered Office Address:
Unit 23, Block 4,
Tolka Valley Business Park,
Ballyboggan Road,
D11 E821

1. Definitions

1.1. "Company", "We", "Us", "Our": Reds Lab, trading as provider of website development and managed WordPress hosting in the Republic of Ireland.
1.2. "Client", "You", "Your": The individual or entity contracting Reds Lab for hosting or related services.
1.3. "Services": Website hosting, domain registration, managed WordPress (see below), DNS management, automated security scanning, technical support, initial configuration of third-party email services, and any ancillary services provided by Reds Lab.
1.4. "Managed WordPress": This includes core WordPress updates, approved plugin and theme updates, regular security scanning, and general hosting-level maintenance. It does not include content updates, bespoke development, debugging of third-party plugins/themes, custom code fixes, or client-specific website configuration unless separately agreed in writing.
1.5. "Account": The Client’s account with Reds Lab for use of the Services.
1.6. "Material Change": Any change to these Terms of Service or to the Services that materially impacts service scope, service availability, or pricing.
1.7. "Data Controller/Data Processor": As defined by the General Data Protection Regulation (GDPR) and Irish Data Protection Acts.
1.8. “Recurring Services” means Services supplied on a continuing basis and billed automatically at recurring intervals, including annual renewal services.
1.9. “Payment Method” means any debit card, credit card, or other payment credential provided by the Client through Reds Lab’s payment page or an authorised third-party payment processor.

2. Acceptance and Variation of Terms

2.1. By ordering, using, subscribing to, or paying for our Services, including by payment of an invoice through a hosted payment link made available by or on behalf of Reds Lab, you agree to these Terms of Service and all referenced policies.
2.2. Reds Lab reserves the right to update these Terms of Service. Any material change or changes impacting service scope or pricing will be notified to you by email at least 14 days in advance, to the primary email address registered on your Account. You are responsible for keeping this address current and monitoring all communications from Reds Lab.
2.3. For highly significant changes (e.g., major price increases or fundamental changes in service delivery), Reds Lab may require your explicit consent (for example, through a click-wrap “I Agree” prompt on your next login).
2.4. Continued use of the Services after notice constitutes acceptance of the amended Terms.
2.5. If you do not agree with any material change, you may terminate your Services in accordance with Section 13.
2.6. Where an invoice, order form, checkout page, hosted payment page, proposal, or service confirmation issued by or on behalf of Reds Lab states specific billing frequency, renewal terms, cancellation terms, or service-specific fees, those terms form part of the agreement between you and Reds Lab.

3. Service Quality Commitment & Provision of Services

3.1. Service Commitment: Reds Lab is committed to delivering Services to the highest professional standard. Should you experience an issue caused by our fault, we will take all reasonable steps to resolve the matter promptly, keep you informed, and minimise disruption to your online presence.
3.2. Reds Lab provides hosting Services using commercially reasonable efforts, acknowledging reliance on third-party infrastructure and the inherent complexities of internet services.
3.3. We strive to maintain uptime in line with industry best practice (e.g., 99.95%), but no uptime or performance guarantee is legally binding unless expressly agreed in writing via a separate Service Level Agreement (SLA).
3.4. Exclusions: Scheduled maintenance, DDoS attacks, client-side errors, force majeure, or failures of third-party providers/datacentres are expressly excluded from uptime calculations and liability.
3.5. Remedies for service disruptions, if applicable, are limited to those set out in any SLA or, if none, at our sole discretion may be limited to service credits capped at one month’s fee, with no cash refunds.
3.6. Reds Lab reserves the right to alter, suspend, or discontinue Services as reasonably required to maintain security, comply with law, or manage infrastructure, including but not limited to, responding to security threats, court orders, regulatory requirements, or essential system upgrades.

4. Client Obligations

4.1. You are responsible for:

  • Compliance with all applicable laws (Irish, EU, and international) relating to your use of our Services.

  • Maintaining secure and confidential login credentials.

  • Data Protection and Backups: At Reds Lab, we understand the critical importance of your website data and are committed to safeguarding your information through robust security measures and industry-leading backup solutions. Our services include automated and granular backup processes, leveraging advanced remote backup solutions [optionally: specify “with geographically redundant storage”] to maximise data redundancy and resilience for operational recovery and disaster mitigation.
    However, while we dedicate ourselves to ensuring the integrity and availability of your data, you acknowledge and agree that no single backup solution, technology, or service can provide absolute assurance against all forms of data loss, system failure, or unforeseen cyber incidents—including those beyond our reasonable control (such as force majeure events or failures of third-party providers).
    Therefore, for the highest possible level of data security and peace of mind, you are strongly advised to maintain your own independent, off-site backups of all website data and content. Reds Lab’s backup services are designed to be highly reliable, but they supplement, rather than replace, your ultimate responsibility for the comprehensive archiving and independent security of your data. We provide convenient tools within your Account to facilitate the download of your data for personal backup purposes.
    All backup and recovery activities are subject to our Fair Use Policy and the technical limitations of our hosting infrastructure.

  • Ensuring timely payment of all fees and charges.

  • Monitoring all communications from Reds Lab and responding promptly where necessary.

  • Informing us in advance if you process “special category” or regulated data (e.g., health, children’s data).

4.2. Consequences: Failure to inform Reds Lab of the processing of special categories of data or regulated data may result in immediate suspension or termination of your Services without refund, and you accept sole liability for any regulatory or legal consequences.

5. Domain Registration and Third-Party Email

5.1. Domain Registration: Reds Lab may facilitate domain registration or renewal on your behalf, acting solely as your agent for this purpose. You remain the sole legal owner and registrant of any domain name associated with your Services, regardless of who initially paid for or manages the registration. All domain registrations and renewals are subject to the terms and conditions of the relevant third-party registrar (e.g., ICANN, IEDR, Blacknight, etc.), and you agree to comply with those terms. Reds Lab provides no warranty as to the continuous availability, successful renewal, or performance of third-party registries or domain names. Any fees paid by Reds Lab to a registrar on your behalf, including for renewals, are incurred as an advance payment on your account and remain fully owed by you.

5.2. Third-Party Email Services:
(a) Reds Lab provides only initial setup and configuration of third-party email services (e.g., Google Workspace, Microsoft Office365).
(b) It is the Client’s responsibility to pay for, manage, and maintain all third-party email services, including all fees, user management, security, and compliance, unless expressly agreed otherwise in writing.
(c) Once initial setup is complete and account access/credentials have been provided to the Client, Reds Lab has no responsibility for the ongoing administration, payment, or use of such email services unless an explicit administration contract is in force.
(d) Reds Lab bears no responsibility for loss of access, data, or service suspension arising from non-payment, client inaction, or the actions/inactions of third-party email providers.
(e) While we will use reasonable efforts to facilitate these services, we provide no warranty regarding their continuous availability or performance and accept no liability for issues or losses arising from third-party providers, registrars, or software vendors.

5.3. Domain Responsibility Upon Suspension or Termination:
(a) Upon suspension or termination of your Services for any reason, including non-payment, your domain name(s) will remain solely your responsibility.
(b) Reds Lab will cease all domain management and renewal activities on your behalf, and it is your exclusive responsibility to arrange for the renewal, transfer, or migration of your domain name(s) directly with the relevant registrar to avoid expiration or loss.
(c) Any outstanding fees related to domain registration or renewal, whether paid in advance by Reds Lab or not, must be settled in full prior to any domain transfer assistance.
(d) While Reds Lab may, as a gesture of goodwill, provide reasonable assistance to facilitate domain transfers, such assistance is discretionary and does not create any obligation or liability on our part for the successful transfer or continued operation of your domain name(s).

6. Add-ons and Future Services

6.1. Services include managed WordPress updates, approved plugin and theme updates, regular security scanning, DNS management via Cloudflare, and related infrastructure management.
6.2. Managed WordPress is strictly defined in Clause 1.4 above.
6.3. Additional features, add-ons, or ancillary services may be introduced and will be subject to separate terms and fees, communicated to you prior to activation or billing. Your opt-in or explicit acceptance may be required for such services.

7. Fees, Payment, and Suspension

7.1. All service fees are payable in advance. Except where required by applicable law, including any applicable statutory cancellation, withdrawal, refund, or consumer remedy rights, fees paid are non-refundable once the relevant billing period has commenced or the relevant third-party cost has been incurred on your behalf, including domain registrations and renewals.
7.2. Failure to pay fees by the due date will result in immediate suspension of your Account and Services. If payment is not received within 5 days of suspension, your Account and Services will be terminated.
7.2A. Recurring Billing Authority. Where a Service is offered on a recurring basis and you provide a Payment Method through a hosted payment page, invoice payment link, or other payment flow made available by or on behalf of Reds Lab, you authorise Reds Lab and its payment processors to store and use that Payment Method to collect the initial charge and any subsequent recurring charges for that Service at the frequency and amount, or pricing basis, disclosed to you at the time of sign-up or renewal, until the Service is cancelled in accordance with these Terms.
7.2B. Annual Renewal Services. Where a Service is described as recurring or annual, the Service will renew automatically each year and the Payment Method used for the initial recurring sign-up or later updated by you may be charged automatically on or after the renewal date, unless cancelled in accordance with Section 13 and any service-specific notice period communicated to you before renewal.
7.2C. Payment Page Disclosure and Acceptance. Payment of a Reds Lab invoice through a hosted payment page that states that the invoice is recurring, that your card or other Payment Method will be saved, or that future charges will be processed automatically, constitutes your express agreement to the recurring billing arrangement described on that payment page.
7.2D. Records. Reds Lab may rely on its own records and on records generated by its invoicing, payment gateway, and payment processing providers, including invoice records, hosted payment page records, transaction logs, payment authorisation records, customer communications, and service renewal records, as evidence of your payment instructions, recurring billing authority, and use of the Services, except to the extent shown to be manifestly inaccurate.
7.2E. Duty to Keep Payment Method Current. You are responsible for ensuring that your Payment Method and billing details remain current and valid. Failure of a recurring charge due to expired or invalid payment details does not waive any fees otherwise due for Services already renewed or supplied
7.3. Upon suspension, your Service will be disabled and you will have read-only access for data retrieval, provided all outstanding fees are paid.
7.4. Reds Lab may apply a late payment fee of 2% per month on overdue balances and recover all reasonable costs incurred in debt collection.
7.5. Cross-Reference: For data deletion after suspension/termination, see Section 8.

8. Data Retention and Deletion

8.1. Upon suspension or termination of Services for any reason, including non-payment, all Client data (including website files, emails, databases, and backups) will be deleted after 14 calendar days, unless otherwise agreed in writing or required by law.
8.2. Grace Period: During the 14-day grace period, your Service will remain suspended, and you will have read-only access to your data solely for data retrieval, provided all outstanding fees are paid in full.
8.3. You may request a copy of your data in a standard machine-readable format (e.g., SQL dump for databases, compressed archive for files), provided all fees are paid. Reds Lab does not guarantee that such data will be immediately importable or functional on another provider without further configuration.
8.4. While we use reasonable efforts to erase all Client data from our active systems and backups after deletion, you acknowledge that complete and immediate removal from all backup media may not be feasible or legally required. Anonymised or legally required records will be retained in accordance with our Data Protection Policy.
8.5. Responsibility: You are strongly advised to maintain up-to-date offline backups at all times. Reds Lab is not responsible for data loss arising from termination, suspension, or circumstances beyond our control.

9. Client Data, GDPR, and Regulated Sectors

9.1. Reds Lab acts as a data processor for personal data you host with us; you remain the data controller under GDPR.
9.2. As data processor, Reds Lab acts strictly on your instructions as the data controller. You are solely responsible for ensuring the lawfulness of your data processing activities, obtaining necessary consents, providing privacy notices, and responding to data subject rights requests related to the personal data you host with us.
9.3. Data Processing Terms: Where Reds Lab acts as a data processor for Client personal data, the data processing provisions in these Terms apply unless and until a separate Data Processing Agreement is entered into between the parties. A separate DPA may be provided on request where required by applicable law.
9.4. Sub-processors: Reds Lab may engage third-party service providers and sub-processors in connection with the delivery of the Services, including for hosting, infrastructure, payments, communications, support, security, and related operational functions.
9.5. Upon service termination, you may request return or deletion of your personal data as per GDPR Article 17, subject to any legal exceptions.
9.6. Clients operating in regulated sectors (e.g., education, health, finance) must inform Reds Lab in writing of any sector-specific compliance requirements prior to onboarding. Failure to notify or processing such data without authorisation constitutes a material breach and may result in immediate suspension or termination without refund.

10. Intellectual Property

10.1. You retain all intellectual property rights in your website content and data. By using our Services, you grant Reds Lab a worldwide, royalty-free, non-exclusive licence to use, reproduce, modify, adapt, publish, and distribute your content solely for the purpose of providing the Services.
10.2. You warrant that your content does not infringe the intellectual property rights of any third party. Reds Lab reserves the right to suspend or terminate Services for actual or alleged infringement.
10.3. All intellectual property rights in the Services, including but not limited to software, code, designs, and trademarks, are owned by Reds Lab or its licensors. No licence to such IP is granted to you other than for the purpose of using the Services in accordance with these Terms.

11. Security Measures & Client Responsibility

11.1. Reds Lab implements robust security measures for the Services, including automated security scanning and proactive threat detection. Our underlying server infrastructure is provided by partners who maintain ISO 27001-certified Information Security Management Systems. While these controls significantly reduce risk, you acknowledge that no security system is impenetrable.
11.2. You are solely responsible for securing your website applications, plugins, themes, and content, and for maintaining strong passwords and security best practices within your own environment.
11.3. Reds Lab is not liable for security breaches or data loss resulting from vulnerabilities in client-side applications or client negligence.

12. Acceptable Use

12.1. You must not use the Services for:

  • Sending unsolicited commercial communications (spam)

  • Hosting unlawful, infringing, or malicious content

  • Prohibited activities as set out in our Acceptable Use Policy (AUP) [link], including but not limited to: hate speech, illegal drugs, child sexual abuse material, phishing, network attacks, cryptocurrency mining without permission, and high-resource usage detrimental to other users.
    12.2. Consequences: Breach of the AUP may result in immediate suspension or termination of your Services, without refund, and data deletion.
    12.3. The AUP is incorporated into these Terms by reference.

13. Termination

13.1. Either party may terminate Services with 30 days’ written notice, or immediately for material breach.
13.2. Reds Lab may terminate Services immediately for serious breach, including, but not limited to, illegal activity, violation of the AUP, abuse of infrastructure, or non-payment of fees.
13.3. Except for material breach, termination will not take place without at least 30 days’ written notice.
13.4. Upon suspension or termination, the 14-day data retention and deletion policy applies (see Section 8).
13.5. Cancellation of Recurring Billing. You may cancel a recurring Service, and the related authority for future recurring charges, by written notice to Reds Lab in accordance with Section 17 or by any other cancellation method expressly made available by Reds Lab. Cancellation will prevent future recurring charges only from the effective cancellation date and does not affect charges already properly incurred or charges for any current billing period already commenced, unless required otherwise by applicable law.
13.6. Renewal Cut-Off. Unless otherwise stated in writing for a specific Service, cancellation must be received at least 7 days before the next renewal date to avoid the next recurring charge.
13.7. Written Confirmation. Reds Lab will use reasonable efforts to send written confirmation of cancellation of a recurring Service to the primary email address on the Account.

14. Limitation of Liability

14.1. To the fullest extent permitted by Irish law, Reds Lab excludes liability for any indirect, special, or consequential losses arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise.
14.2. Our aggregate liability for any and all claims arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the amount paid by you for the Services in the previous 12 months immediately preceding the event giving rise to the claim.
14.3. Notwithstanding anything to the contrary, Reds Lab shall not be liable for any loss, corruption, or deletion of data, databases, or content, howsoever caused, except to the extent directly resulting from our gross negligence or wilful misconduct, and then only subject to the aggregate liability cap herein.
14.4. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability which cannot be lawfully excluded or limited under Irish law.

15. Indemnity

15.1. You agree to indemnify and hold harmless Reds Lab, its officers, employees, and agents against all claims, losses, damages, costs, or expenses, including but not limited to, any claims brought by third parties relating to content hosted by you, your infringement of intellectual property rights, your violation of privacy rights, or your breach of any applicable laws or regulations.

16. Dispute Resolution, Jurisdiction, and Governing Law

16.1. These Terms are governed by the laws of Ireland.
16.2. Any disputes will be subject to the exclusive jurisdiction of the courts of Ireland. For individual consumers residing elsewhere in the EU, this clause is subject to any mandatory consumer protection laws in your country of residence that cannot be overridden by contract.
16.3. If any provision is found invalid or unenforceable, the remainder shall continue in full force.

17. Notices

17.1. All formal legal notices must be sent by email to [email protected] and a copy by registered post to the address at the top of this document.
17.2. It is your responsibility to keep your contact details up to date and monitor all communications from Reds Lab.
17.3. Notices relating to cancellation, non-renewal, billing disputes, or withdrawal of recurring payment authority may be given by email to the billing or support email address specified by Reds Lab for that purpose, and will be treated as received when actually received by Reds Lab’s mail systems, subject to any automated bounce-back or delivery failure notice.

18. Force Majeure

18.1. Reds Lab is not liable for failure or delay due to events outside its reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, civil unrest, strikes, labour disputes, governmental actions, power outages, internet service provider failures, third-party infrastructure outages (including datacentre failures or network backbone issues), denial-of-service attacks, and cyber-attacks.

19. Entire Agreement

19.1. These Terms of Service, together with the Acceptable Use Policy, Data Protection Policy, Data Processing Agreement, and any other documents expressly referenced herein, constitute the entire agreement between you and Reds Lab concerning the Services and supersede all prior or contemporaneous agreements, understandings, communications, and proposals, whether oral or written, between the parties.
19.2. For the avoidance of doubt, billing frequency, renewal mechanics, cancellation timing, and payment authority disclosures contained in a Reds Lab invoice, order form, hosted payment page, or service confirmation form part of the agreement between the parties where issued by or on behalf of Reds Lab.

20. Schedule – Data Deletion Timelines

Event Data Retention Period What is Deleted/Retained
Suspension 14 days All site and backup data
Termination 14 days All site and backup data
GDPR request As required by law Personal data (unless legal exception)

Note: Client is strongly advised to maintain up-to-date offline backups at all times. Reds Lab is not responsible for data loss arising from termination, suspension, or circumstances beyond our control.

End of Terms of Service